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FAQ

You will find the answers to Frequently Asked Questions here. Is your question not included? Then please get in touch with us, and we’ll be happy to help!

General

How do I get to the Texel tourist information office?

When you arrive on Texel, drive off the boat and follow the road for about six kilometres until you encounter a roundabout. If you take the third exit off of this roundabout, you will see our shop on your left hand side after about 200 metres. Our address is Emmalaan 66,1791 AV Den Burg. You will find that we have plenty of free parking and a bus stop, both right in front of the door.

How can I contact the Texel tourist information office?

The contact details for the Texel tourist information office follow below:

Emmalaan 66
1791 AV Den Burg
The Netherlands
Tel.: 00 31(0)222 - 31 47 41
WhatsApp: +31683357827
E-mail: info@texel.net

Chamber of commerce: Alkmaar no. 37052439
VAT number: NL0025.15.490.B.01

What is the Texel tourist information office?

The Texel tourist information office opened its door in 1898, first as an association and then as a not-for-profit foundation as of 1986. The Texel tourist information office focuses mainly on providing information to guests, promoting and marketing Texel as a holiday island and providing booking facilities for accommodation providers on Texel.

Stichting VVV Texel Promotie (which translates as the Texel tourist-information-office promotion foundation) is based on three pillars in which all of the interested parties on Texel are represented: the municipality of Texel, the Koninklijke N.V. Texels Eigen Stoomboot Onderneming (TESO) ferry service and the Texel Entrepreneurs Platform (TOP). An increasing number of (four-year) contracts are being signed with these parties, in which they commit themselves to providing a promotional contribution. This construction, which is the first of its kind in the Netherlands, means that the foundation can rely on a generous promotion budget every year, which it uses to market Texel as a holiday island.
Stichting VVV Texel Promotie also provides information to visitors who come to the island. The current office building for the tourist information office was built with this in mind in 1992. It consists of an extensive shop and a desk that visitors can go to with any questions they have about Texel. Every year, more than two million visitors visit the website for the Texel tourist information office, about 25,000 telephone calls are taken, more than 20,000 bookings are taken for holidays on Texel and about 85,000 guests visit the shop.

The mission of the Texel tourist information office is: "Making positive connections possible between guests and hosts on Texel."

Where can I find the general terms and conditions?

See our site for the general terms and conditions applicable when making a booking with the Texel tourist information office. 

Print the general terms and conditions

I've got a complaint. What do I do?

If you have a complaint about any of the services provided by the Texel tourist information office or about your accommodation, please contact us, whether by calling 00 31(0)222 - 31 47 41 or by sending an e-mail to secretariaat@texel.net. Please notify us of any complaints you may have about your accommodation straight away. You can do this via the complaints form too. See our Booking terms and conditions for full details of the complaints procedure.

Print the terms and conditions

What are the opening times for the Texel tourist information office?

See our contact page for the opening times for the Texel tourist information office. 

Who works at the Texel tourist information office?

Most of the staff at the Texel tourist information office live on the island. No-one knows Texel better and there's no-one better to point you to the very best parts of the island. Get to know our staff.

MyTexel

How do I create a MyTexel account?

Whenever you tick your favourite accommodation on our site, make a booking or buy an article or ticket in our webshop, we will automatically create a MyTexel account for you. You will need to activate this account by registering yourself with the e-mail address and password of your choice. Alternatively, you might like to register with your personal Facebook account. You will find the MyTexel symbol everywhere on our site. Clicking it will forward you to the registration page. Please note that you are free to delete your account at any time and we will never share your data with anyone else. It will be sent and stored via a secure connection. 

What is MyTexel?

MyTexel gives you personal, digital access to the information that the Texel tourist information office holds about you. If you have a personal MyTexel account, you can:

  • view and update your 'favourites' on the website
  • view your current bookings and the status of your payments
  • make payments. Once you have paid for your booking in full, you will also be able to print out your receipt here
  • see past bookings you have made with the Texel tourist information office
  • review the accommodation booked most recently by you
  • view your past reviews 
  • view your orders from the webshop and ticket shop
  • view your MyTexel stories or change or write a new MyTexel story. Add photos to your MyTexel stories and delete them too
  • update your contact details and activate or deactivate your registration for the newsletter

I can't log into my MyTexel account (any more). What do I do now?

Click 'Forgotten your password?' on the MyTexel start page. You will be asked to enter the e-mail address that you used to register or to make a booking. We will then send a confirmation link to this e-mail address. Once you have clicked this link, you will be asked to enter a new password. This will be valid immediately.

How do I change the password for my MyTexel account?

You can change your password under 'My details' once you have logged onto your MyTexel account. Please note that you will be asked to enter your old password once for security reasons. Have you forgotten your old password and can't log in anymore? If so, see 'I can't log into my MyTexel account (any more)'.

How can I change the e-mail address I use for my MyTexel account?

You will be able to change your e-mail address under 'My details' once you have logged onto your MyTexel account.

I haven't received an activation or confirmation e-mail from MyTexel. What do I do now?

You may find that the e-mail sent to you automatically when creating your account or resetting your password does not arrive in your mailbox. If you haven't received anything within 10 minutes, try again. You might want to check the following too:

  • Make sure that you specify a valid e-mail address in MyTexel. The e-mail will be sent to this address.
  • If it's very busy on the network, it may take slightly longer for the e-mail to arrive.
  • The Texel tourist information office does its utmost to avoid e-mail being classified as spam. However, you may find that your e-mail has ended up in the 'Unwanted e-mail' folder.

What do I do if I want to delete my MyTexel account?

You will be able to delete your MyTexel account once you have logged in. Please note that if you do this, all of the data linked to your account will be deleted, but the Texel tourist information office will continue to store your details.

I can see details in MyTexel that I haven't entered. Why is this?

When you create a MyTexel account, we check our system to see whether you have booked anything with us in the past with the same e-mail address. If this is the case, we link these details to your account automatically. If the details in question are no longer correct, please update them under 'My details'.

What is a MyTexel story?

Are you a fan of Texel and would you like to share your experiences with other fans? If so, you can present your Texel story on our website. A MyTexel account makes it possible for you to add a story about Texel to our website and to view or change your existing stories.

Why can't I see an online payment in MyTexel straight away?

If you pay online, your payment will be processed by Omnikassa, our payment provider, or PayPal. As soon as your payment has been processed, this information is passed on to our system and your MyTexel account is updated. This process usually takes just several minutes.

Can I making a booking without a MyTexel account?

You don't have to create an account with the Texel tourist information office to be able to make a booking. However, by making a booking with us, you will automatically create a MyTexel account, which means that you will be able to pay for your booking via MyTexel too. The account will then be registered to the e-mail address that you used to make your booking. Please note that you will need to activate the account yourself; we send you an e-mail message asking you to do this.

Making a booking

How do I make a booking with the Texel tourist information office?

There are three ways to make a booking with the Texel tourist information office

  1. Via our website
  2. By telephone
  3. At the desk in our tourist information office shop

How can I see which accommodation on Texel is still available?

When you search online, the search results will only show the accommodation still available. Specify your preferred arrival date and/or length of stay to see the accommodation available in that particular period.

 

Can I make last-minute booking online at the Texel tourist information office too?

You can always book online, even when you are booking accommodation for the same day. In this situation, you will pay immediately via online banking. It is also possible to make a booking at the desk in our tourist information office shop when you arrive on the island.

How long in advance can I book?

See the calendar on the accommodation description page for exact information on when the accommodation in question can be booked. If you would like to make a booking for a date for which the relevant prices and available are not available online (yet), please contact us to make your booking. 

I don't want to make a booking just yet. Can I take an option (online)?

Unfortunately, we are unable to give any options on accommodation.

How can I be certain that my booking has been successful when I book online on the site for the Texel tourist information office?

Your booking is finalised as soon as you click 'Book now'. You will then receive a confirmation and booking number on our website and by e-mail. We recommend that you print out this information and keep it somewhere safe. If you do not receive a confirmation from us, please contact The Texel tourist information office.

What happens once I've made my booking?

Once you have made a booking by telephone or online, you will receive a confirmation of your booking on our website and by e-mail. Your confirmation will also state the time within which you will be expected to pay the deposit/make a payment. You can choose to pay via MyTexel or by bank transfer, stating your booking number. Once the Texel tourist information office has received payment in full, you will receive an e-mail with your voucher/receipt and the address of your accommodation. Travel agreements form an exception to the Distance Selling Act (Wet verkoop op afstand), because of which they are not subject to a 14-day right of withdrawal ('cooling-off period'). This means that you are bound by certain conditions once you have made a booking.

When will I receive my booking confirmation?

You will receive an e-mail booking confirmation as soon as you have made your booking. The booking confirmation will contain a number of pieces of information, including all of the costs to be paid and the dates by which payment is to have been made. Once you have paid, you will receive a voucher/receipt. This will give you the address of your accommodation and information about the key handover. The following is understood by 'all of the costs': the rental price, booking costs, tourist tax, any insurance and all additional costs for the accommodation (such as the final clean and bed linen, etc.). 

How can I check the status of my booking?

You will find detailed status information about your booking and payment(s) in MyTexel. Go to 'My Bookings' and select the booking in question.

Can I make changes to my booking?

You can correct simple things like the number of people or pets travelling with you, by contacting the Texel tourism information office. Please note that you will be charged an amount of € 25.00 for any changes you make and cancellation charges may apply too if you want to change the length of your stay or the accommodation booked. Contact staff at the Texel tourist information office for more information.

Can I see the accommodation before I make a booking?

It is sometimes possible to see a holiday home before making a booking. To arrange a viewing, please contact the Texel tourist information office. You will then receive an e-mail confirmation of your viewing and the address of the holiday home. 

Does the Texel tourist information office give discounts to senior citizens and young families?

A number of our accommodation providers offer a senior citizens and young family discount. If applicable, you will find this discount in the description of the accommodation. It will be applied automatically when you make your booking.

Is accommodation available for people with reduced mobility?

Contact the Texel tourist information office for detailed information about accommodation suitable for people with reduced mobility. Use the 'Refine results' function on our site to filter results to show accommodation that has been adapted to offer access to people with reduced mobility. If you would like to know more about the specific adaptations made to a particular property and/or arrange a viewing, please contact the Texel tourist information office.

Does a baby count as a person who is travelling with you?

Yes, a baby does count as a person who is travelling with you. The maximum number of people allowed to use a property is included in the information provided about each property. This is the total number of adults and children that are permitted to stay in the house. In some cases, this total number may be exceeded by one or two babies aged from zero to two years inclusive. However, this will only be possible with the prior permission of the landlord. Please do not assume that extra inventory or a baby bed will be present at the property in this situation.

Could you send me a brochure or travel guide?

The website for the Texel tourist information office provides a full description of all of the accommodation available via the tourist information office, plus information about layout, prices and availability. Because our website is more detailed and up-to-date than a brochure could ever be, the Texel tourist information office does not produce paper brochures any more. If you need help finding the right accommodation for you via the website, please contact the Texel tourist information office by telephone. See our webshop for routes, souvenirs and postcards of Texel.

Paying

Do the prices shown include VAT?

Yes, the price of accommodation, webshop products and tickets on our website all include turnover tax.

When will I have to pay?

When making your booking, you will choose to pay in full (within one week) or in instalments (Betaalgemak of ‘EasyPay’). The Betaalgemak option involves a small extra charge and you will be expected to pay (a minimum of) 30% of the travel price, any insurance premium applicable, reservation costs and the Betaalgemak option fee within one week of the date on which you make your booking. You will pay the remaining travel price (a maximum of 70%) eight weeks before your arrival date at the very latest. If you opt to pay in two instalments, you will receive an e-mail reminder one week before payment of the second instalment is due.

If you are due to arrive within nine weeks of your booking date, payment must be paid in full (within one week). Payment must be made in full by credit card (all countries), Ideal (just the Netherlands) or Bancontact/MisterCash (only Belgium), PayPal or a one-off direct debit mandate.

 

 

What are my payment options?

Once you have booked accommodation, you will have access to MyTexel, where you will be able to pay for the accommodation you have booked. You will find a link to this page on the website and in e-mails relating to your booking. You will pay for anything you order in our webshop or ticket shop as part of the order process. It is also possible to pay by bank transfer (stating your booking number).

Which payment options are there?

For visitors to the Dutch (Flemish) website: Ideal or Bancontact/MisterCash, credit card (Mastercard or Visa)*, bank transfer, PayPal*, or a one-off direct debit mandate.
For visitors to the German-language website: credit card (Mastercard or Visa) *, bank transfer, PayPal*, VPay or a one-off direct debit mandate.
For visitors to the English-language website: credit card (Mastercard or Visa)*, bank transfer or PayPal.

* Please note: transaction charges will apply if you pay with a credit card or PayPal. If paying with a credit card, these charges will be equal to 2% of the amount to be paid. If paying with PayPal, these charges will be 1% of the amount to be paid (with the exception of the English language website).

 

Where can I find information about my payment instalments?

The payment instalments due are indicated on your booking confirmation. You can also find detailed information about your booking and the status of your payments in MyTexel.

How do I know that my payment has been received?

After making your payment, you will receive an e-mail payment confirmation. You will find detailed information about your booking and the status of your payments in MyTexel too, where you can also check which payments have been made and which amounts are still outstanding or being processed.

I haven't paid on time. Will my booking be cancelled?

Payments made via MyTexel are usually processed in our system within about 10 minutes, after which you will be able to see them in MyTexel too. If you choose not to pay via MyTexel, the processing time necessary for your payment will depend on the banks involved. As a result, you run the risk of your payment not arriving on time and the possible cancellation of your booking. We advise you to pay via MyTexel. If you find that your payment has not been made on time, please contact the Texel tourist information office straight away. If you haven't paid despite receiving a reminder from us, the Texel tourist information office will have to right to unilaterally cancel your booking. Cancellation costs will be charged in this situation. If the Texel tourist information office unilaterally cancels your booking, you will be notified of this by e-mail or telephone.

Can I pay for my booking when I arrive on the island?

No, the only option is to pay the travel price and other costs to the Texel tourist information office in advance. If indicated on your booking confirmation and voucher/receipt, the only amount that you will need to pay on arrival is the deposit.

How do I pay the second instalment with my credit card?

Log in to MyTexel and select the booking in question. Under 'Still to pay', click 'Pay now with a credit card'. You will then be forwarded to a secure payment system.

Why have I received a reminder when I've already paid?

If you receive a reminder when you have already paid for your booking, it is possible that your payment and the reminder have crossed each other. In this case, please ignore the reminder. See MyTexel to check the status of your payment. Take the processing time necessary for your payment into consideration when doing this. Payments made via MyTexel are usually processed in our system within about 10 minutes, after which you will be able to see them in MyTexel too. When payments are made outside MyTexel, the processing time applicable will depend on the banks involved.

If you have chosen not to pay via MyTexel and you still can't see your payment in MyTexel after several days, your payment may not have been processed properly (because the wrong booking number has been used, for example). Please contact the Texel tourist information office if you have any questions about your payment(s).

Can I pay in instalments?

If you make your booking more than nine weeks before your arrival date, you will be able to opt for Betaalgemak. This allows you to pay for your holiday in two instalments, subject to a small extra payment.

Will my details be treated as confidential?

The Texel tourist information office respects and is committed to protecting your privacy. See our privacy statement for more information about how we handle personal and technical data.

I have paid more than the amount stated on the booking confirmation. What do I do now?

If you have paid more than the amount stated on your booking confirmation for whatever reason and the Texel tourist information office has actually received too much money from you, we will ensure that your overpayment is returned to you within about one week.

Your stay

What do I do if there is no-one at the property when I arrive?

You will find the contact details for your host on your voucher/receipt and also the earliest time at which you can arrive at your accommodation. Phone your host if he is not at your accommodation at the arrival time stated. If you are unable to contact your host, please call the Texel tourist information office on telephone number 00 31 (0) 222 31 47 41.

How will I find the accommodation I have booked?

A Google Maps map included in the accommodation presentation on our website shows you exactly where your accommodation is.

Will there be someone at our accommodation when we arrive and when we leave?

Your voucher/receipt includes information about what you can expect when you arrive at your accommodation. Three different scenarios are possible:

  1. The host will come along to your accommodation to welcome you and give you the key to the property.
  2. Your voucher will include your host's address, where you will be able to go to collect your key. 
  3. The voucher may sometimes ask you to contact your host by telephone before you arrive. This will guarantee a smooth and problem-free key handover.

Why do I have to pay a deposit when I arrive?

You will sometimes be required to pay a deposit when you arrive at your holiday accommodation. It will be returned to you when you leave or - if the landlord is unable to check the inventory with you before you leave - later, by bank transfer, possibly after deducting any extras that you ordered or costs arising from breakages or damage. The deposit amount due can be found in the accommodation presentation on the website, on your booking confirmation and on your voucher/receipt. The Texel tourist information office is not responsible or liable for repayment of the deposit.

Can I arrive/leave at a different time?

It will only be possible to arrive and/or leave at a different time if you have agreed on this with your host. This may involve extra costs in some cases. You can submit a request to arrive and/or leave at a different time to the Texel tourist information office before or after booking, but before receiving the voucher/receipt. If you have already received the voucher/receipt - which means that you already have the contact details for your host - you will be able to contact your host directly.

Who is responsible for any damage?

As the guest, you are legally liable for any damage that you cause to accommodation. Any damage should be reported to the house owner or manager immediately. You will always be required to cover any damage caused up to an amount of € 25.00. Higher amounts will often be covered by the inventory insurance that you are able to take out when booking your accommodation. Whether damage is covered or not will depend on the conditions of the insurance you have taken out. Damage that is the result of reckless or negligent behaviour will not be covered.

Will there be bed linen and towels in the accommodation?

This varies from one property to another. You will find information about this under additional costs or extras on the accommodation description page and also on the booking page. Later, this information will be available in MyTexel and in your booking details too.

Will the accommodation be cleaned after my stay or will I need to clean it myself?

Unless indicated otherwise, you will not need to clean the accommodation yourself. Naturally, you will be expected to leave the accommodation in a satisfactory condition. You will do the washing up and leave the rooms in the accommodation 'broom-clean'. Please note that cleaning costs are not always included in the price of accommodation. For more information, see additional costs or extras on the accommodation description page and also on the booking page. Later, this information will be available in MyTexel and in your booking details too.

Will I pay tourist tax?

The municipality of Texel receive an amount per resident for the following amongst other things: road maintenance, green areas and street cleaning. These costs are higher because of the large number of tourists staying on Texel, which is why the municipality of Texel charges tourist tax. Accommodation providers on the island pay tourist tax to the municipality of Texel; it's included in the travel price paid by you.

There are two rates for the tourist tax 2017:

  1. The "loose" rate of € 1.75 per person per night, with a maximum charge of 7 consecutive nights per stay.
  2. Fixed rates, starting from 28 continuous days, for pitches on camping sites.

More information on the site of municipality of Texel

Where can I post a review my holiday experiences?

Once you have returned home from your stay on Texel, you can complete a short questionnaire in MyTexel and express your opinion about your accommodation. We will also send you an e-mail in which we ask you to complete this questionnaire. Your opinion about the accommodation in question will be posted on our website.

Cancelling

How can I cancel my booking?

If you find that you need to cancel your booking, please contact the Texel tourist information office. Make sure that you have your booking number to hand when you call.

Please note that costs will be charged for any cancellation. If you have taken out cancellation insurance with us and cancel your booking with a reason that's considered valid under the insurance taken out, cancellation costs will be covered by your insurance policy. See Insurance policies for the conditions applicable for your cancellation insurance. You will find the cancellation-conditions link in your booking confirmation.

NB Travel agreements form an exception to the Distance Selling Act (Wet verkoop op afstand), because of which they are not subject to a 14-day right of withdrawal ('cooling-off period').

What will I need to pay if I decide to cancel?

The level of the amount you will be required to pay will depend on the date on which you cancel and the type of accommodation that you were going to rent. See the Travel conditions for the exact amount due.

Print the travel conditions

Insurance

Which insurance policies can I take out?

To avoid unexpected costs, it's always wise to take out cancellation and inventory insurance. For more information, the general terms and conditions and details of the costs applicable, see Cancellation insurance and Inventory insurance

Cancellation insurance

You can arrange cancellation insurance during your online booking. It is advisable to arrange cancellation insurance as there is always a chance that events can happen to make you postpone or cancel your trip. The costs of cancelling a booking can mount up to 100 percent of the original price. The cancellation insurance offered by Allianz Global Assistance covers these costs in many cases. You will also receive compensation if you have to travel back home during your stay. All unforeseeable events fall in principle under the following conditions: serious illness or death of the insured party or close family members. Involuntary unemployment after working on a permanent contract. Serious damage, for example by fire, to property of the insured party resulting in the insured party having to return home. These conditions also apply upon mid-holiday cancellation. Read here the conditions of your cancellation insurance policy and the claim form.

Cancellation insurance premium
The premium due for the cancellation Insurance is 6% of the Total travel sum plus a € 4,50 policy fee. Please note that insurance premium tax (21%) is charged on the premium and policy fee.

Inventory insurance

Bungalow Inventory Insurance
This coverage is only effective if the additional premium is paid and this is reflected in the interpretation of the insurance.

  • Excess (so-called ‘own risk'): € 25,- per event
  • Maximum compensation for damage inflicted on hotel-/bungalowinventory or-buildings: Coverage: € 2.500- per trip 

If the insured is liable for damage caused by him personally to a hotel, bungalow, caravan or other lodgings where he officially stayed or at inventory thereof, the Company will reimburse such damage, however, with the exception of damage to the airframe of caravan, folding camper, camping-car or boat while driving or boating.

Condition is that there was no intent or gross negligence. The Company also pays damages to a rented safe during the trip due to the loss of the key to this safe.
Let op: an inventory insurance must be aranged together with a cancellation insurance..

NB: not always a ' normal ' travel insurance covers the damage to an accommodation stay.

The conditions and claim form

I have already booked, can I still take out cancellation insurance?

Provided no cancellation reason is known at this stage, you will be able to take out cancellation insurance within seven days of the booking date. Please feel free to contact us by telephone about us.

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The guests review the accommodations of VVV Texel   8.3 (from 34335 reviews)