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Yes, the price of accommodation, webshop products and tickets on our website all include turnover tax.
When making your booking, you will choose to pay in full (within one week) or in instalments (Betaalgemak of ‘EasyPay’). The Betaalgemak option involves a small extra charge and you will be expected to pay (a minimum of) 30% of the travel price, any insurance premium applicable, reservation costs and the Betaalgemak option fee within one week of the date on which you make your booking. You will pay the remaining travel price (a maximum of 70%) eight weeks before your arrival date at the very latest. If you opt to pay in two instalments, you will receive an e-mail reminder one week before payment of the second instalment is due.
If you are due to arrive within nine weeks of your booking date, payment must be paid in full (within one week). Payment must be made in full by credit card (all countries), Ideal (just the Netherlands) or Bancontact/MisterCash (only Belgium), PayPal or a one-off direct debit mandate.
Once you have booked accommodation, you will have access to MyTexel, where you will be able to pay for the accommodation you have booked. You will find a link to this page on the website and in e-mails relating to your booking. You will pay for anything you order in our webshop or ticket shop as part of the order process. It is also possible to pay by bank transfer (stating your booking number).
For visitors to the Dutch (Flemish) website: Ideal or Bancontact/MisterCash, credit card (Mastercard or Visa)*, bank transfer, PayPal*, or a one-off direct debit mandate.
For visitors to the German-language website: credit card (Mastercard or Visa) *, bank transfer, PayPal*, VPay or a one-off direct debit mandate.
For visitors to the English-language website: credit card (Mastercard or Visa)*, bank transfer or PayPal.
* Please note: transaction charges will apply if you pay with a credit card or PayPal. If paying with a credit card, these charges will be equal to 2% of the amount to be paid. If paying with PayPal, these charges will be 1% of the amount to be paid (with the exception of the English language website).
The payment instalments due are indicated on your booking confirmation. You can also find detailed information about your booking and the status of your payments in MyTexel.
After making your payment, you will receive an e-mail payment confirmation. You will find detailed information about your booking and the status of your payments in MyTexel too, where you can also check which payments have been made and which amounts are still outstanding or being processed.
Payments made via MyTexel are usually processed in our system within about 10 minutes, after which you will be able to see them in MyTexel too. If you choose not to pay via MyTexel, the processing time necessary for your payment will depend on the banks involved. As a result, you run the risk of your payment not arriving on time and the possible cancellation of your booking. We advise you to pay via MyTexel. If you find that your payment has not been made on time, please contact the Texel tourist information office straight away. If you haven't paid despite receiving a reminder from us, the Texel tourist information office will have to right to unilaterally cancel your booking. Cancellation costs will be charged in this situation. If the Texel tourist information office unilaterally cancels your booking, you will be notified of this by e-mail or telephone.
No, the only option is to pay the travel price and other costs to the Texel tourist information office in advance. If indicated on your booking confirmation and voucher/receipt, the only amount that you will need to pay on arrival is the deposit.
Log in to MyTexel and select the booking in question. Under 'Still to pay', click 'Pay now with a credit card'. You will then be forwarded to a secure payment system.
If you receive a reminder when you have already paid for your booking, it is possible that your payment and the reminder have crossed each other. In this case, please ignore the reminder. See MyTexel to check the status of your payment. Take the processing time necessary for your payment into consideration when doing this. Payments made via MyTexel are usually processed in our system within about 10 minutes, after which you will be able to see them in MyTexel too. When payments are made outside MyTexel, the processing time applicable will depend on the banks involved.
If you have chosen not to pay via MyTexel and you still can't see your payment in MyTexel after several days, your payment may not have been processed properly (because the wrong booking number has been used, for example). Please contact the Texel tourist information office if you have any questions about your payment(s).