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What do I do if there is no-one at the property when I arrive?
You will find the contact details for your host on your voucher/receipt and also the earliest time at which you can arrive at your accommodation. Phone your host if he is not at your accommodation at the arrival time stated. If you are unable to contact your host, please call the Texel tourist information office on telephone number 00 31 (0) 222 31 47 41.
How will I find the accommodation I have booked?
A Google Maps map included in the accommodation presentation on our website shows you exactly where your accommodation is.
Will there be someone at our accommodation when we arrive and when we leave?
Your voucher/receipt includes information about what you can expect when you arrive at your accommodation. Three different scenarios are possible:
- The host will come along to your accommodation to welcome you and give you the key to the property.
- Your voucher will include your host's address, where you will be able to go to collect your key.
- The voucher may sometimes ask you to contact your host by telephone before you arrive. This will guarantee a smooth and problem-free key handover.
Why do I have to pay a deposit when I arrive?
You will sometimes be required to pay a deposit when you arrive at your holiday accommodation. It will be returned to you when you leave or - if the landlord is unable to check the inventory with you before you leave - later, by bank transfer, possibly after deducting any extras that you ordered or costs arising from breakages or damage. The deposit amount due can be found in the accommodation presentation on the website, on your booking confirmation and on your voucher/receipt. The Texel tourist information office is not responsible or liable for repayment of the deposit.
Can I arrive/leave at a different time?
It will only be possible to arrive and/or leave at a different time if you have agreed on this with your host. This may involve extra costs in some cases. You can submit a request to arrive and/or leave at a different time to the Texel tourist information office before or after booking, but before receiving the voucher/receipt. If you have already received the voucher/receipt - which means that you already have the contact details for your host - you will be able to contact your host directly.
Who is responsible for any damage?
As the guest, you are legally liable for any damage that you cause to accommodation. Any damage should be reported to the house owner or manager immediately. You will always be required to cover any damage caused up to an amount of € 25.00. Higher amounts will often be covered by the inventory insurance that you are able to take out when booking your accommodation. Whether damage is covered or not will depend on the conditions of the insurance you have taken out. Damage that is the result of reckless or negligent behaviour will not be covered.
Will there be bed linen and towels in the accommodation?
This varies from one property to another. You will find information about this under additional costs or extras on the accommodation description page and also on the booking page. Later, this information will be available in MyTexel and in your booking details too.
Will the accommodation be cleaned after my stay or will I need to clean it myself?
Unless indicated otherwise, you will not need to clean the accommodation yourself. Naturally, you will be expected to leave the accommodation in a satisfactory condition. You will do the washing up and leave the rooms in the accommodation 'broom-clean'. Please note that cleaning costs are not always included in the price of accommodation. For more information, see additional costs or extras on the accommodation description page and also on the booking page. Later, this information will be available in MyTexel and in your booking details too.
Will I pay tourist tax?
The municipality of Texel receive an amount per resident for the following amongst other things: road maintenance, green areas and street cleaning. These costs are higher because of the large number of tourists staying on Texel, which is why the municipality of Texel charges tourist tax. Accommodation providers on the island pay tourist tax to the municipality of Texel; it's included in the travel price paid by you.
Tourist tax 2020
The rate is € 2.25 per person per night. The tourist tax must be paid for each paid night.
Where can I post a review my holiday experiences?
Once you have returned home from your stay on Texel, you can complete a short questionnaire in MyTexel and express your opinion about your accommodation. We will also send you an e-mail in which we ask you to complete this questionnaire. Your opinion about the accommodation in question will be posted on our website.