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Frequently asked questions about the corona virus9 April 2020
We will keep you informed about current developments via the live blog. On this page we have collected the most frequently asked questions and our answers.
Last update: Thursday April 9, 09.34 AM
Is the ferry still crossing?
TESO continues to operate the sailings according to an adjusted timetable, the timetable can be found at www.teso.nl/en/. The ferry service requests that vehicle occupants remain in the vehicle as much as possible. Cyclists and pedestrians are asked to spread as much as possible in the salons. Extensive hygiene measures have been taken on board.
I booked a vacation. Can I cancel?
If you have booked with VVV Texel, the general travel conditions apply, Article 11 concerns the cancellation conditions. Do you have any questions about this? You can contact us via our contact page. Did you not book via VVV Texel? Then we request that you contact the accommodation provider and / or the platform where you have booked.
I booked a vacation. Can I rebook?
If you have booked with VVV Texel, the general travel conditions apply, Article 12 concerns the conditions surrounding rebooking. Do you have any questions about this? You can contact us via our contact page. Did you not book via VVV Texel? Then we request that you contact the accommodation provider and / or the platform where you have booked.
I booked tickets for an activity. What now?
If you have booked with VVV Texel, you can contact us via our contact page. Did you not book with VVV Texel? Then we request that you contact the platform where you have booked.
Are the shops still open?
The supermarkets are open. Most of the Shops, other than restaurants and bars, are open. The shops on Texel have adjusted opening hours. A number of shops are temporarily closed. We advise you to consult the opening hours of the store you want to visit in advance.
Are the supermarkets well stocked?
The supermarkets will remain open. Trucks continue to supply supermarkets. The national advice also applies on Texel: only buy what you really need.
Are the holiday parks still open?
Holiday parks make the decision on Texel to close or not. The facilities of holiday parks, such as swimming pools and restaurants, are closed to the public. The supermarkets in holiday parks will remain open.
Are the campsites still open?
Camping areas and camper pitches with central toilet, washing and shower buildings are closed until April 28. Most parks with accommodations that have permanent sanitary facilities, such as chalets or holiday homes, are open. In areas where there are both central toilet and shower buildings and accommodations with a private shower and toilet, the central sanitary facilities are closed.
What is still open on Texel?
We keep a complete overview of the opened locations and facilities on the page: Open locations on Texel until 6 April 2020.
Can I still travel by public transport?
Yes, you can still travel with the regular bus and Texel hoppers, unless you have complaints or are of fragile health. For example, people with a vital profession or people who are forced to travel for other reasons can continue to use public transport. This applies in any case until April 28. Read more about the measures in public transport here.
What is the travel advice for Texel?
For travel advice, we base our information on that of RIVM. At the moment there is no travel ban in the Netherlands.
What are the measures on Texel?
The measures on Texel are in accordance with the measures in the Netherlands. For a complete overview of the measures, we refer you to the RIVM website.
If your question is not listed:
Do you have a question about your booking? If you have booked via VVV Texel, you can contact us via our contact page. Did you not book via VVV Texel? Then we request that you contact the accommodation provider and / or the platform where you have booked.
See also the frequently asked questions (and answers) about Corona that are asked to the municipality of Texel.