The Texel tourist information office opened its door in 1898, first as an association and then as a not-for-profit foundation as of 1986. The Texel tourist information office focuses mainly on providing information to guests, promoting and marketing Texel as a holiday island and providing booking facilities for accommodation providers on Texel.

Stichting VVV Texel Promotie (which translates as the Texel tourist-information-office promotion foundation) is based on three pillars in which all of the interested parties on Texel are represented: the municipality of Texel, the Koninklijke N.V. Texels Eigen Stoomboot Onderneming (TESO) ferry service and the Texel Entrepreneurs Platform (TOP). An increasing number of (four-year) contracts are being signed with these parties, in which they commit themselves to providing a promotional contribution. This construction, which is the first of its kind in the Netherlands, means that the foundation can rely on a generous promotion budget every year, which it uses to market Texel as a holiday island.
Stichting VVV Texel Promotie also provides information to visitors who come to the island. The current office building for the tourist information office was built with this in mind in 1992. It consists of an extensive shop and a desk that visitors can go to with any questions they have about Texel. Every year, more than two million visitors visit the website for the Texel tourist information office, about 25,000 telephone calls are taken, more than 20,000 bookings are taken for holidays on Texel and about 85,000 guests visit the shop.

The mission of the Texel tourist information office is: "Making positive connections possible between guests and hosts on Texel."

You can contact us through various channels. View our contact details and opening hours>

You will find our current opening hours on our contact page.

Conditions apply to the services we offer. Read them per service on the Conditions page.

The office building and the Texel tourist information desk are located at Emmalaan 66 in Den Burg. In the VVV shop you will also find nice souvenirs, gift cards, t-shirts, postcards and many other Texel products.

At the information desk, employees are happy to help you with all your Texel questions, making a booking or ordering tickets for outings on the island.

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When entering an arrival and departure date, only the available accommodations are displayed in the search result. Does the search result show no accommodations? Then choose a different arrival or departure day for more opportunities.

After entering your search query, we will show all accommodations/pages that match. The order is random. The order and content of the search results on www.texel.net can be influenced by you by sorting or filtering these search results. The search order is not determined by advertisements, personal preferences or other reasons.

The prices on our website are the same for everyone and are not personalized. Landlords who offer their accommodation on the platform can at any time increase, decrease or provide a certain discount via their prices for periods not yet rented out. Adjustments and discounts are immediately visible and bookable for every visitor. Price adjustments never apply to bookings already made.

It is sometimes possible to see a holiday home before making a booking. To arrange a viewing, please contact the Texel tourist information office. You will then receive an e-mail confirmation of your viewing and the address of the holiday home.

Contact the Texel tourist information office for detailed information about accommodation suitable for people with reduced mobility. Use the 'Refine results' function on our site to filter results to show accommodation that has been adapted to offer access to people with reduced mobility. If you would like to know more about the specific adaptations made to a particular property and/or arrange a viewing, please contact the Texel tourist information office.

Yes, a baby does count as a person who is travelling with you. The maximum number of people allowed to use a property is included in the information provided about each property. This is the total number of adults and children that are permitted to stay in the house. In some cases, this total number may be exceeded by one or two babies aged from zero to two years inclusive. However, this will only be possible with the prior permission of the landlord. Please do not assume that extra inventory or a baby bed will be present at the property in this situation.

The website for the Texel tourist information office provides a full description of all of the accommodation available via the tourist information office, plus information about layout, prices and availability. Because our website is more detailed and up-to-date than a brochure could ever be, the Texel tourist information office does not produce paper brochures any more. If you need help finding the right accommodation for you via the website, please contact the Texel tourist information office by telephone.

On our website we show reviews from guests who have previously booked the accommodation via www.texel.net. Shortly after their stay, guests who book via www.texel.net will receive a request to provide a review about the accommodation in which they stayed. A review - on the day it is given by the guest - will be posted on www.texel.net without editorial involvement. If, after the assessment, VVV Texel determines that the assessment contains inaccuracies or that inappropriate language has been used in the assessment, the assessment may be removed.

After selecting your favourite accommodation and choosing your arrival and departure dates, booking an accommodation via Texel.net involves 4 steps.

1. Here you select any extras, such as bed linen or a children's bed, which you would like to use during the rental period. In step 1 you can change your travel group or date of stay. You can also take out cancellation insurance here (within 7 days of booking).

2. Here you enter your contact details and agree to the booking conditions of VVV Texel. Have you booked with VVV Texel before? Then you can log in here with your e-mail address so that we can use your contact details.

3. Here you get an overview of the details of your accommodation booking and make the (down)payment of your booking for a stay on Texel. If you book within 56 days of your arrival, you must pay in full.

4. After payment you will receive confirmation that your booking was successful. Your booking will also be confirmed to you by e-mail. Your holiday can begin.

It is not possible to take an option on an accommodation.

You will receive an e-mail booking confirmation as soon as you have made your booking. The booking confirmation will contain a number of pieces of information, including all of the costs to be paid and the dates by which payment is to have been made. Once you have paid, you will receive a voucher/receipt. This will give you the address of your accommodation and information about the key handover. The following is understood by 'all of the costs': the rental price, booking costs, tourist tax, any insurance and all additional costs for the accommodation (such as the final clean and bed linen, etc.).

You can correct simple things like the number of people or pets travelling with you, by contacting the Texel tourism information office. Please note that you will be charged an amount of € 22.50 for any changes you make and cancellation charges may apply too if you want to change the length of your stay or the accommodation booked. Contact staff at the Texel tourist information office for more information.

The Texel tourist information office respects and is committed to protecting your privacy. See our privacy statement for more information about how we handle personal and technical data.

Provided no cancellation reason is known at this stage, you will be able to take out cancellation insurance within seven days of the booking date. Please feel free to contact us by telephone about us.

The travel sum also includes an amount for the tourist tax, the rate is in 2022 & 2023: € 2.30 per person per night. The rate in 2024 and 2025 is € 2.40 per person per night. Tourist tax must be paid for every paid overnight stay.

More information on the site of the Municipality of Texel (in Dutch)

Yes, the price of accommodation, webshop products and tickets on our website, if applicable, all include turnover tax.

The guest guarantees his booking with a down payment of his booking to VVV Texel. The down payment amounts to 30% of the travel sum, reservation costs, any additional items ordered, cancellation insurance.

If the booking is made equal to or less than 63 days before the arrival date, that booking is guaranteed by the guest by means of payment of the entire amount due when the booking is made of the entire amount due for the booking to VVV Texel
(travel sum plus reservation costs, any additional items, cancellation insurance);

The guest must pay the remaining 70% of the travel sum to VVV Texel no later than 56 days before arrival.

After the guest has paid the full travel sum, the guest will receive a voucher from VVV Texel via email stating that the travel sum due has been paid.

For visitors to the Dutch (Flemish) website: Ideal or Bancontact/MisterCash, credit card (Mastercard or Visa), PayPal, Apple Pay, bank transfer, VVV gift card or a one-off direct debit mandate.
For visitors to the German-language website: credit card (Mastercard or Visa), PayPal, VPay, Apple Pay, bank transfer, VVV gift card or a one-off direct debit mandate.
For visitors to the English-language website: credit card (Mastercard or Visa), Apple Pay, Sofort, bank/wire transfer, VVV gift card or PayPal.

We do not charge for the use of specific payment methods.

When the booking is made, the guest guarantees his booking with a down payment of his booking to VVV Texel. The down payment amounts to 30% of the travel sum, reservation costs, any additional items ordered, cancellation insurance.

If the booking is made equal to or less than 63 days before the arrival date, that booking is guaranteed by the guest by means of payment of the entire amount to VVV Texel (travel sum plus reservation costs, any additional items, cancellation insurance).

The guest must pay the remaining 70% of the travel sum to VVV Texel no later than 56 days before arrival.

After the guest has paid the full travel sum, the guest will receive a voucher from VVV Texel via email stating that the travel sum due has been paid.

The payment instalments due are indicated on your booking confirmation. You can also find detailed information about your booking and the status of your payments in MyTexel.

After making your payment, you will receive an e-mail payment confirmation. You will find detailed information about your booking and the status of your payments in MyTexel too, where you can also check which payments have been made and which amounts are still outstanding or being processed.

Payments made via MyTexel are usually processed in our system within about 10 minutes, after which you will be able to see them in MyTexel too. If you choose not to pay via MyTexel, the processing time necessary for your payment will depend on the banks involved. As a result, you run the risk of your payment not arriving on time and the possible cancellation of your booking. We advise you to pay via MyTexel. If you find that your payment has not been made on time, please contact the Texel tourist information office straight away. If you haven't paid despite receiving a reminder from us, the Texel tourist information office will have to right to unilaterally cancel your booking. Cancellation costs will be charged in this situation. If the Texel tourist information office unilaterally cancels your booking, you will be notified of this by e-mail or telephone.

No, the only option is to pay the travel price and other costs to the Texel tourist information office in advance. If indicated on your booking confirmation and voucher/receipt, the only amount that you will need to pay on arrival is the deposit.

Log in to MyTexel and select the booking in question. Under 'Still to pay', click 'Pay now with a credit card'. You will then be forwarded to a secure payment system.

If you receive a reminder when you have already paid for your booking, it is possible that your payment and the reminder have crossed each other. In this case, please ignore the reminder. See MyTexel to check the status of your payment. Take the processing time necessary for your payment into consideration when doing this. Payments made via MyTexel are usually processed in our system within about 10 minutes, after which you will be able to see them in MyTexel too. When payments are made outside MyTexel, the processing time applicable will depend on the banks involved.

If you have chosen not to pay via MyTexel and you still can't see your payment in MyTexel after several days, your payment may not have been processed properly (because the wrong booking number has been used, for example). Please contact the Texel tourist information office if you have any questions about your payment(s).

If you make your booking more than nine weeks before your arrival date, you will be able to opt to pay for your holiday in two instalments.

If you have paid more than the amount stated on your booking confirmation for whatever reason and the Texel tourist information office has actually received too much money from you, we will ensure that your overpayment is returned to you within about one week.

Whenever you tick your favourite accommodation on our site, make a booking or buy an article or ticket in our webshop, we will automatically create a MyTexel account for you. You will need to activate this account by registering yourself with the e-mail address and password of your choice. Alternatively, you might like to register with your personal Facebook account. You will find the MyTexel symbol everywhere on our site. Clicking it will forward you to the registration page. Please note that you are free to delete your account at any time and we will never share your data with anyone else. It will be sent and stored via a secure connection.

MyTexel gives you personal, digital access to the information that the Texel tourist information office holds about you. If you have a personal MyTexel account, you can:

• view your current bookings and the status of your payments
• make payments. Once you have paid for your booking in full, you will also be able to print out your receipt here
• see past bookings you have made with the Texel tourist information office
• review the accommodation booked most recently by you
• view your past reviews
• view your orders from the ticket shop
• update your contact details and activate or deactivate your registration for the newsletter

Click 'Forgotten your password?' on the MyTexel start page. You will be asked to enter the e-mail address that you used to register or to make a booking. We will then send a confirmation link to this e-mail address. Once you have clicked this link, you will be asked to enter a new password. This will be valid immediately.

You don't have to create an account with the Texel tourist information office to be able to make a booking. However, by making a booking with us, you will automatically create a MyTexel account, which means that you will be able to pay for your booking via MyTexel too. The account will then be registered to the e-mail address that you used to make your booking. Please note that you will need to activate the account yourself; we send you an e-mail message asking you to do this.

This varies from one property to another. You will find information about this under additional costs or extras on the accommodation description page and also on the booking page. Later, this information will be available in MyTexel and in your booking details too.

A Google Maps map included in the accommodation presentation on our website shows you exactly where your accommodation is.

Your voucher/receipt includes information about what you can expect when you arrive at your accommodation. Three different scenarios are possible:

1. The host will come along to your accommodation to welcome you and give you the key to the property.
2. Your voucher will include your host's address, where you will be able to go to collect your key.
3. The voucher may sometimes ask you to contact your host by telephone before you arrive. This will guarantee a smooth and problem-free key handover.

It will only be possible to arrive and/or leave at a different time if you have agreed on this with your host. This may involve extra costs in some cases. You can submit a request to arrive and/or leave at a different time to the Texel tourist information office before or after booking, but before receiving the voucher/receipt. If you have already received the voucher/receipt - which means that you already have the contact details for your host - you will be able to contact your host directly.

You will sometimes be required to pay a deposit when you arrive at your holiday accommodation. It will be returned to you when you leave or - if the landlord is unable to check the inventory with you before you leave - later, by bank transfer, possibly after deducting any extras that you ordered or costs arising from breakages or damage. The deposit amount due can be found in the accommodation presentation on the website, on your booking confirmation and on your voucher/receipt. The Texel tourist information office is not responsible or liable for repayment of the deposit.

As a guest, you are legally liable for any damage you cause in accommodation. A case of damage must be reported immediately to the homeowner or manager.

Unless indicated otherwise, you will not need to clean the accommodation yourself. Naturally, you will be expected to leave the accommodation in a satisfactory condition. You will do the washing up and leave the rooms in the accommodation 'broom-clean'. Please note that cleaning costs are not always included in the price of accommodation. For more information, see additional costs or extras on the accommodation description page and also on the booking page. Later, this information will be available in MyTexel and in your booking details too.

If you find that you need to cancel your booking, please contact the Texel tourist information office. Make sure that you have your booking number to hand when you call.

Please note that costs will be charged for any cancellation. If you have taken out cancellation insurance with us and cancel your booking with a reason that's considered valid under the insurance taken out, cancellation costs will be covered by your insurance policy. See Insurance policies for the conditions applicable for your cancellation insurance. You will find the cancellation-conditions link in your booking confirmation. Insurance claim form

NB Travel agreements and the agreement whereby you purchase a ticket for an event are an exception to the 'Distance Selling Act' and therefore do not qualify for a 14-day right of withdrawal ('cooling-off period').

What will I need to pay if I decide to cancel?

The level of the amount you will be required to pay will depend on the date on which you cancel and the type of accommodation that you were going to rent. See the Travel conditions for the exact amount due.

Your booking cannot be booked by default. You can submit a request to us, which we will then share with the host. The host determines whether the change is possible and whether there are costs involved. VVV Texel will let you know as soon as possible. If the change is not possible, you decide whether you want to stick to your booking or cancel it. If a choice is not made or if you do not respond in time, the agreement will be executed in accordance with the original booking and you will continue to owe the costs due. VVV Texel charges a maximum amount of 22.50 euros for change costs. Of course you can always cancel.

The level of the amount you will be required to pay will depend on the date on which you cancel and the type of accommodation that you were going to rent. See the Travel conditions for the exact amount due.

If you have a complaint about our products or our service, please contact us using the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.

Please note: if you have a complaint about the accommodation or company upon arrival or during your stay, we advise you to report it immediately by telephone. At that point we may be able to resolve the complaint and hopefully your holiday enjoyment will be preserved.